Privacy Policy

At Mono Prova Counselling, your privacy is not just a formality—it’s a promise.

We understand that seeking mental health support is a personal and courageous step. That’s why we are deeply committed to protecting your information with honesty, transparency, and care.
This Privacy Policy explains how we handle your data when you visit our website:
https://monoprovacounselling.in

🌿 1. What Information We Collect — and Why

We only collect information that helps us support you better.

A. Information You Choose to Share

When you write to us or fill out a form, you may provide:

  • Your name

  • Email address

  • Phone number (if you choose)

  • Your message

We use this only to respond to you and offer support. Nothing else.

B. Information Collected Automatically

Like most websites, some technical details are collected automatically:

  • Your IP address

  • Browser type and device type

  • Pages you visited

  • Time spent on the site

This helps us improve your experience and keep our site running smoothly.

C. Cookies

Cookies help us:

  • Understand what content helps you

  • Improve site performance

  • Personalize your experience

You can turn off cookies anytime through your browser.

🤝 2. How Your Information Helps You

We use your information to:

  • Reply to your messages

  • Offer emotional or informational support

  • Personalize your browsing experience

  • Improve our counselling services

  • Keep the website safe and functioning properly

We treat your words and your data with the respect they deserve.

🌼 3. Google AdSense & Advertisements

In the future, we may display Google ads to support our website.
If ads appear:

  • Google may use cookies to show relevant ads

  • No personal details (like your name/email) are ever shared with advertisers

You can control ad personalization here:
https://www.google.com/settings/ads

🔒 4. How We Protect Your Information

Your trust is priceless to us.

We use secure systems and follow standard safety practices to keep your data protected.
We do not sell, share, or misuse your information—ever.

Still, no system on the internet is 100% perfect, but we take every reasonable step to keep you safe.

🚫 5. When We Share Information

We never sell your information.
We only share it in rare situations:

  • With trusted tools like analytics or email services

  • If legally required (court order, safety reasons)

Otherwise, your information stays with us—confidential and secure.

🌍 6. Links to Other Websites

Sometimes we link to external sites for helpful resources (WHO, APA, etc.).
Once you leave our site, their privacy rules apply.
We encourage you to read their policies if you visit them.

👧 7. Children’s Privacy

We do not knowingly collect information from children under 13.
If you believe such information has been shared, reach out to us and we will remove it immediately.

✨ 8. Your Rights Matter

You are always in control of your information.
You can:

  • Ask what data we have

  • Request corrections

  • Request deletion

  • Unsubscribe from emails

  • Disable cookies

Just email us. We will respond with care and respect.

🔄 9. Changes to This Policy

If we update this policy, we’ll post the new version here.
We keep things transparent—always.

💌 10. Contact Us

If you have questions about your privacy, or simply need reassurance that your information is safe, please reach out:

📧 monoprovacounselling@gmail.com
📍 Kolkata, West Bengal, India

We’re here for you—with confidentiality, compassion, and kindness.